What are the shipping times for your products?

We take 48 hours to process your order and then 2-8 days to deliver it to you.

Do you ship all over the world?

Yes, absolutely. We ship worldwide.

Where do we ship your product from?

Our products are shipped from our workshop in India or from our design workshops in Lens, Switzerland. Do you provide information

Product tracking / tracking?

Yes, wait 2 days after placing your order and ask us by email at


Some items are missing from my order, what is happening?

Our products are shipped separately according to your order. If, for example, it contains articles from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive shortly.

I received a damaged item. What can I do?

We are sorry to hear that. Just send us a picture of the damaged item in question at the email address: contact@ateliersvalaiscreations.ch and we will send you a similar replacement item as soon as possible.

Where are you located?

We are located in Lens 1978 in Switzerland

I still have not received my order. What is taking so long?

We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can however trace your order and see where it is at any time. If you still feel that you need help tracing your package or want to inquire about it, please contact us by email at the following address: contact@ateliersvalaiscreations.ch

 Do you have a refund policy?

We do our best to resolve any issues that our customers may encounter with their items online. If you still wish to receive a refund on your order, we can of course complete the payment, in the event that the appeal is made within 30 days of the date of the order and that the product (s) concerned are not sold . For more information, please read more about our refund policy link to the refund policy

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